Начало >Работа >Работа търси >We are looking for a TSS Customer Support Agents with two languages: English + French or German

We are looking for a TSS Customer Support Agents with two languages: English + French or German

Job description

TSS Customer Support Agents are the first point of contact for customers raising hardware (HW) or software (SW) service requests .The core activity involves receipt of customer issues by phone, e-mail or fax, and creation or update of either a HW or SW Service Request. Entitlement is checked according to the customer’s contract before routing the service request for technical support. Agents will require to be flexible, and support perform other related asks and activities as directed by Management, such as reporting and Issue escalation where necessary. 

• Tasks
Receive Call Processing: 
Answering customer calls
Verifying customer requests
Verifying customer entitlements
Logging customer requests
Updating service call activity

• Database Processing:
Entering data and updating files
Providing Subject Matter Expertise within the supported sites and products
Creating and updating products, services, packages, and systems.
Creating and updating teamrooms.
Managing Queues

• Extended Duties:
Supplying information to the customer
Routing the call record to the appropriate provider of Service
Processing Requests
Maintaining relationship with customer via constant updates and reports

• Essential Requirements:
Excellent spoken and written language skills in the customers native language are essential to ensure a positive customer experience.
Good typing and general IT skills. 

• Preferred Requirements:
Previous experience in call centre environment 
Previous customer handling or facing experience

Please be aware that the work will be in 24/7 shift environment. 

• Required:
High School Diploma/GED
English: Fluent
French or German: Fluent

• Preferred:
Bachelor's Degree

M:+359 887 931 914

Оценете обявата:



Бъди първи - оферирай обявата

Преглеждания: 919

  Град гр. София

  Телефон 0887931914

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Потребител: Mariya90(0)0% offline

Aктивност: 2017-12-12 18:12

Регистриран: 2015-07-08 17:46


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