TSS Customer Support Agents are the first point of contact for customers raising hardware (HW) or software (SW) service requests .The core activity involves receipt of customer issues by phone, e-mail or fax, and creation or update of either a HW or SW Service Request. Entitlement is checked according to the customer’s contract before routing the service request for technical support. Agents will require to be flexible, and support perform other related asks and activities as directed by Management, such as reporting and Issue escalation where necessary.
Receive Call Processing:
Answering customer calls
Verifying customer requests
Verifying customer entitlements
Logging customer requests
Updating service call activity
• Database Processing:
Entering data and updating files
Providing Subject Matter Expertise within the supported sites and products
Creating and updating products, services, packages, and systems.
Creating and updating teamrooms.
• Extended Duties:
Supplying information to the customer
Routing the call record to the appropriate provider of Service
Maintaining relationship with customer via constant updates and reports
• Essential Requirements:
Excellent spoken and written language skills in the customers native language are essential to ensure a positive customer experience.
Good typing and general IT skills.
• Preferred Requirements:
Previous experience in call centre environment
Previous customer handling or facing experience
Please be aware that the work will be in 24/7 shift environment.
High School Diploma/GED
French or German: Fluent
M:+359 887 931 914
Град гр. София
Телефон 0887931914изпрати съобщение
Потребител: Mariya90(0)0% offline
Aктивност: 2017-01-17 22:03
Регистриран: 2015-07-08 17:46
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