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We are looking for a Service Engineer - US teams with English

Your future tasks
As an Incident management engineer your role
will be of a second level support responsible for the life-cycle of
reported or automatically raised incidents and requests. Also including:

• Service ticket handling
• Hotline support via telephone and email
• Cooperation in system tests
• Training and workshops for customer and service staff
• Close collaboration with customers and other levels of support
• Root cause analysis of technical problem
• Consulting and planning of Implementation
• Create knowledge management assets

Essential requirements
• Technical school or technical university degree
• Knowledge in IT or telecommunication area
• Experience in Windows Server
• Fluent English
• Very good analytical and communication skills
• Motivated team player

• Knowledge of Information Technology Infrastructure Library (ITIL)
• VoIP technologies knowledge
• Cisco Certified Network Associate(CCNA) certification

Please note that the working hours are 15:00-23:30 and 18:30-03:00, night shifts

Forward your CV to the email address: milu6eva_mimi@mail.bg

М: + 359 887 931 914

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Преглеждания: 902

  Град гр. София

  Телефон 0887931914

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Потребител: Mariya90(0)0% offline

Aктивност: 2017-12-12 18:12

Регистриран: 2015-07-08 17:46


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