Our customer is the second-largest British bank, one of the largest commercial banks in Scotland that provides banking facilities throughout the UK and Ireland.
• Handling IT and business requests in a timely manner via email, chat, phone and desk visits – good communication is essential; • Full understanding of functional aspects of the applications. Including knowledge of the system architecture, API’s and interfaces/feeds to and from external applications to be able to trouble-shoot and resolve incidents; • Liaising with up/downstream IT teams to resolve both incidents and data quality issues on behalf of the business; • Liaising with support, QA teams and developers across locations providing environment support services; • Maintain and improve monitoring utilities to provide real-time alerting, pro-active monitoring, and capacity management;
• Participate in application releases including testing, release procedures, liaison with development, infrastructure and user testing; • Contribute to support team’s global knowledge base;
• Batch support is covered by a follow-the-sun model; need to be familiar with EOD batch jobs and the process to investigate batch related issues; • Support daily batches in UAT environments and process all inbound feeds and monitor the batch progress and share status with testing teams; • Will be responsible for raising, tracking and resolution of environment issues/defects in cooperation with the appropriate Technology teams; • Support the Test Event Leads and LOB Application Leads in the co-ordination of the planning and execution of the test schedule for each testing program; • Work with the Testing teams Leads and dev test leads to prioritize/track/resolve SIT and UAT environment issues; • Production of test environment metric packs (daily, weekly, and monthly as required); • Build and Refresh Dev, Test and UAT environments; • Lead the troubleshooting of incidents, which may include the attending of post-incident reviews; • Support our QA Team during the testing of new releases throughout the software development lifecycle; • Automate current manual processes to improve the efficiency of the Application Team; • Monitor applications through log analysis and testing of current applications; • Documenting environment troubleshooting to meet development and project testing needs; • Carry out dry run implementation in a production like environment and share the release outcome with Support and IT Leads. Requirements • Must be expert in SQL and scripting (Sybase); • Must be expert in UNIX; • Must be familiar with Data Synapse Grid maintenance; • Has demonstrated effective problem solving capabilities for non-trivial business/technical; • Thorough understanding of the financial markets; • The candidate must be familiar with basic risk and P&L calculations; • The candidate must be familiar with the basic steps involved in end-to-end trade processing.
We offer • Attractive salary, additional health and dental insurance as long as other social benefits; • Personal development program that will allow people to be valued for their strengths; • Wide range of professional trainings and workshops; • Broad projects variety and possible mobility among projects over the time; • Experience exchange with colleagues around the world; • Work-life balance and flexible schedule, team buildings and sport opportunities;